Comments on: PPPoE on Speedstream 5100b & 4100

By: katycat

katycat — Sat, 20 Jan 2007 02:57:44 +0000

Or after clicking “Save Changes” instead of saying “Change Configuration” it may say “Change PPP Location”. THEN a Restart button (NOT Reset button) will appear. Warn the customer Do NOT click the Reset modem button.

By: katycat

katycat — Sun, 14 Jan 2007 21:37:20 +0000

Step 2 (enter Modem Access Code) is often after step 4 (click PPP Location button).

Having trouble finding the Restart button?

After step 6 (click “Save Changes”), it will prompt you with two more options: “Change Configuration” or “Cancel”. Click “Change Configuration”.

THEN the Restart button will appear on the page (mentioned in step 7). This is NOT the Windows Restart command, but a button that will appear on the web interface for the modem.

Note: these instructions apply to the 5100, and are slightly different for the 4100, in particular step 8. The 4100 does not have a countdown screen. It will tell you on the screen what’s supposed to happen next.

Give it enough time to finish saving config/restarting. If the customer surfs away from the configuration page before it finishes saving the changes and restarting, it may wipe out the changes you just made and you may need to start over again.

By: Burrowowl

Burrowowl — Thu, 24 Aug 2006 01:30:36 +0000

Nearly a year later, this document has been edited multiple times. Please note that the timing of the Modem Access Code challenge is somewhat unreliable, and the 5100b emulator link is dead.

By: Burrowowl

Burrowowl — Sat, 01 Oct 2005 06:34:16 +0000

Dare I ask what the illustrious Logtar was searching for that would yeild this den of nerdy debauchery?

By: logtar

logtar — Fri, 30 Sep 2005 16:07:45 +0000

Weird, been here twice in a week via two differnt searches… weird.